Privacy Policy

1. Information We Collect

When you interact with our website, we collect the following:

Information you provide to us:

• Your first name, last name, phone number, and email address when you book a call or submit our quiz
• Information about your dog, including breed, age, behavioral issues, training history, location, and investment range
• Any additional information you choose to share in optional fields

Information collected automatically:

• Device and browser information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Actions taken on our site (form submissions, button clicks)

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm consultation calls with our trainers
• Send appointment reminders and program information via text message and email
• Respond to your inquiries and provide customer support
• Improve our website, services, and marketing
• Measure the performance of our advertising campaigns
• Comply with legal obligations

3. How We Share Your Information

We share your information only with the following categories of third parties:

• Service providers: Go High Level (CRM and scheduling), Meta Platforms (advertising), email service providers, and analytics providers
• Legal compliance: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze usage, and deliver advertising. This includes:

• Meta Pixel: We use the Meta (Facebook) Pixel to measure ad performance, build audiences, and retarget visitors. The Meta Pixel collects information about your interaction with our website and sends it to Meta. To learn more, visit Meta's Privacy Policy at https://www.facebook.com/privacy/policy/
• Analytics cookies: Used to measure how visitors use our site so we can improve it.
• Functional cookies: Used to remember your preferences during your visit.

You can disable cookies through your browser settings. Doing so may limit the functionality of our site.

5. SMS and Text Message Communications

If you provide your phone number, you consent to receive text messages from Controlled K9, including appointment confirmations, reminders, and follow-up communications regarding your inquiry. Message and data rates may apply. Message frequency varies. You may reply STOP at any time to unsubscribe from text messages. Reply HELP for assistance. Unsubscribing from text messages does not affect other communications you may receive from us, such as email.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate information
• Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: You may unsubscribe from marketing emails or text messages at any time

California residents: If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights, including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at james@controlled-k9.com.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Controlled K9
Broad Run, VA
Email: james@controlled-k9.com
Phone: (571) 724-0334